OpenRecords is a portal for individuals to submit FOIL (Freedom of Information Law) requests to any NYC agency or search through existing open/fulfilled requests to find the right information they might night.
This web app also allows government employees to manage, respond to, and fulfill incoming requests.
Conducted stakeholder interviews, user testing script, synthesized research, participated in the design studio session, created site copy, and presentation deck.
We won the challenge for redesigning the landing page.
February 25, 2017
Redesign the landing page to help:
Users understand what OpenRecords portal is for
Search existing FOIL requests and decrease repeat requests.
Direct users to the right NYC resources for their needs.
Research: Stakeholder Interviews
Research: User Testing
Does the user understand:
what the site is for?
how to search existing records?
that they should search existing records first?
how to create a new request?
Find information on the Mayor's Schedule (OpenRecords)
Find information on Parking Violations in Queens (OpenData).
2 everyday New Yorkers with no previous knowledge of the site.
Purpose of site was unclear to users
Users did not fully understand some of the navigation categories
Users did not know where to start other than creating a new request
Users preferred to find information easily if it existed versus waiting
Original Homepage Analysis
Drive users to correct sites for their requests on information
Drive users to search first before submitting new requests in order to decrease duplicate requests and save NYC time and resources
We found that it was only through example uses cases that we ourselves finally understood what all the different sites were for. This exemplified how truly confused users must be and why they always just submitted new requests.
Ideation & Implementation
We each sketched out options and voted on which design elements to incorporate
Prominent Search Bar to push searching action first.
Search to pull up OpenData & OpenRecords results to help direct users to correct source/site.
Use case examples within copy for this and secondary common NYC agency sites on page.
Deprioritized requesting a record by removing the call to action from home page.
Designs Submitted to Judges
My Hi-fidelity Version of the Submitted Landing Page
We won our design challenge (#2),
which focused on user introduction and guidance.
We best solved for this challenge and they appreciated the prioritization of the search feature over creating new requests.
They liked that they could pull up OpenData API results into the OpenRecords site, which targets users that often visit the incorrect site for their desired information.
The NYC DORIS (Department of Records & Information Services) will be implementing aspects from this design into their site in the coming year
For more information about this hackathon, feel free to check out the devpost site .